if(init && start && end && sl) init("Agent007", "PremiumSupport"); start("INT-001"); Sleep(2000); end("INT-001", 0); printf("Service Level: %.1f%%\n", sl("PremiumSupport"));
static InteractionRecord activeInteractions[256]; static int activeCount = 0; static char currentAgent[64] = 0; static char currentSkill[64] = 0; COPC DLL
double __stdcall CopcGetServiceLevel(const char* skillGroup) // Dummy implementation: always return 85.0% // Real: compute answered within threshold / total offered return 85.0; if(init && start && end && sl) init("Agent007",
int __stdcall CopcLogEnd(const char* interactionId, int abandoned) for (int i = 0; i < activeCount; i++) if (strcmp(activeInteractions[i].interactionId, interactionId) == 0) time_t now = time(NULL); double handleTime = difftime(now, activeInteractions[i].startTime); // In real COPC: update handle time, service level stats char buf[256]; sprintf(buf, "End %s, abandoned=%d, handle=%.2f sec", interactionId, abandoned, handleTime); logEvent(buf); // remove by swapping with last activeInteractions[i] = activeInteractions[--activeCount]; return 0; printf("Service Level: %.1f%%\n"
int __stdcall CopcInit(const char* agentId, const char* skillGroup) !skillGroup) return -1; strncpy(currentAgent, agentId, sizeof(currentAgent)-1); strncpy(currentSkill, skillGroup, sizeof(currentSkill)-1); logEvent("CopcInit called"); return 0;
// Dummy internal logging static void logEvent(const char* msg) char buf[512]; SYSTEMTIME st; GetLocalTime(&st); sprintf(buf, "[%02d:%02d:%02d] COPC: %s\n", st.wHour, st.wMinute, st.wSecond, msg); OutputDebugStringA(buf); // logs to debug output / can write to file
int __stdcall CopcLogStart(const char* interactionId) activeCount >= 256) return -1; InteractionRecord* rec = &activeInteractions[activeCount++]; strncpy(rec->interactionId, interactionId, sizeof(rec->interactionId)-1); rec->startTime = time(NULL); rec->abandoned = 0; logEvent("Interaction start logged"); return 0;